Beth Johnston

Protect staff from abusive shoppers

It is not uncommon for retail workers to experience abusive behaviour from customers, and there is growing pressure on employers to be proactive in preventing such behaviour.
costcutter-contactless-payment

Contactless is more

Costcutter Supermarket Group (CSG) has urged its retailers to embrace technology like contactless payment and self-service tills
United Wholesale (Scotland) has been disinfecting its depots using ‘bio-fogging’.

UWS takes a tech approach to COVID

Wholesaler cleans depot with ‘bio-fogging’ system
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What women want

Should you make special efforts to attract women to stop at your forecourt store and use it for a comprehensive shopping trip? An American...

Making people Appy

Mobile phone apps are opening up new ways for retailers to engage with their customers IT’S been the best part of a decade since the...
Staff member reading training booklet

Tips for staff training

TOBACCO firms are pretty vocal about the need for retailers to improve category knowledge among staff, but what’s the best way to go about it?
Jane Green is a partner and head of the Employment & Pensions team at Maclay Murray & Spens LLP and a member of the firm’s Food and Drink team.

Employee shares – tread carefully

Involving staff in ownership of retail and other businesses could be beneficial. But it could also lead to confusion over the status of different...
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Drive-in darkness

Tobacco sales are hugely important to many forecourts. But next April will see tobacco retailing in all impulse outlets change dramatically when the tobacco...

Building for a fresh future – premium fresh style stores

Scotmid sees a food store and it wants to paint it black! The co-operative has introduced a new top level in its portfolio. SG...
FSS Food Crime poster

Call to arms in food fraud fight

Industry key to success according to food crime unit boss Ron McNaughton
Brand Associates

Building brands by association

BRAND Associates, the Glasgow-based brokerage firm run by Jim and Rosie Hutton, is celebrating its 10th anniversary this year. A decade ago Jim,...

Van insurance price rises on the way?

A price hike in business motor vehicle insurance may be on the cards, according to the National Association of Bodyshops (NAB). It predicts that...
image of british bank notes

Compliance key when paying staff

Keeping on top of the recent changes to minimum wage by Karen Farrell
GripHero hand protection dispenser

Helping hand protection

Forecourt hygiene equipment provided GripHero has been offering its dispensers free of charge to help stop the spread of COVID-19.

Itchin’ for a kitchen

Food-to-go franchises going well in Scotland WHEN talking about food to go, Will Robinson, marketing director for pizza franchise Stone Willy’s Kitchen, reckons Scottish convenience...
Michael O’Loughlin

O’Loughlin signed up by Forum

Forum Insurance has appointed channel expert Michael O’Loughlin to the new position of non-executive director of retail.