Protect staff from abusive shoppers
It is not uncommon for retail workers to experience abusive behaviour from customers, and there is growing pressure on employers to be proactive in preventing such behaviour.
Contactless is more
Costcutter Supermarket Group (CSG) has urged its retailers to embrace technology like contactless payment and self-service tills
UWS takes a tech approach to COVID
Wholesaler cleans depot with ‘bio-fogging’ system
What women want
Should you make special efforts to attract women to stop at your forecourt store and use it for a comprehensive shopping trip? An American...
Making people Appy
Mobile phone apps are opening up new ways for retailers to engage with their customers
IT’S been the best part of a decade since the...
Tips for staff training
TOBACCO firms are pretty vocal about the need for retailers to improve category knowledge among staff, but what’s the best way to go about it?
Employee shares – tread carefully
Involving staff in ownership of retail and other businesses could be beneficial. But it could also lead to confusion over the status of different...
Drive-in darkness
Tobacco sales are hugely important to many forecourts. But next April will see tobacco retailing in all impulse outlets change dramatically when the tobacco...
Building for a fresh future – premium fresh style stores
Scotmid sees a food store and it wants to paint it black! The co-operative has introduced a new top level in its portfolio. SG...
Call to arms in food fraud fight
Industry key to success according to food crime unit boss Ron McNaughton
Building brands by association
BRAND Associates, the Glasgow-based brokerage firm run by Jim and Rosie Hutton, is celebrating its 10th anniversary this year.
A decade ago Jim,...
Van insurance price rises on the way?
A price hike in business motor vehicle insurance may be on the cards, according to the National Association of Bodyshops (NAB). It predicts that...
Compliance key when paying staff
Keeping on top of the recent changes to minimum wage by Karen Farrell
Helping hand protection
Forecourt hygiene equipment provided GripHero has been offering its dispensers free of charge to help stop the spread of COVID-19.
Itchin’ for a kitchen
Food-to-go franchises going well in Scotland
WHEN talking about food to go, Will Robinson, marketing director for pizza franchise Stone Willy’s Kitchen, reckons Scottish convenience...
O’Loughlin signed up by Forum
Forum Insurance has appointed channel expert Michael O’Loughlin to the new position of non-executive director of retail.
