Aiming for the best


BEST-one, the symbol store operation linked to Batleys and Bestway, has launched an online training programme for independent retailers and their staff, which aims to boost customer service and help the retailers meet legal and regulatory standards.
The group has partnered with online training provider Upskill People to offer its C-Store Essentials package. Courses available to all staff cover 10 modules in key areas including Personal Essentials, Fire Safety Essentials, Legal Issues, and Think 25 Restricted Products.
Managers can undertake three more modules including a Personal Licence Holder Briefing. There are also courses designed for those operating post offices and forecourts. All the courses are accredited and conducted online in the retailer’s own time or in-store to reduce cost, says Best-one.
And all are geared to meet laws, regulations and requirements in the appropriate part of the UK, so courses for Scottish retailers meet Scottish licensing law and other requirements, the firm says.
Stores with up to 10 staff pay £200 to allow all employees to undertake all courses. Those with 11 staff or more pay an additional flat rate of £75. Employees receive certificates on passing each module.
The group says the initiative is the latest that has come out of its Best-one Ambassadors programme – a VIP panel of independents formed to help steer the future direction and strategy of the symbol group. The announcement follows the unveiling of plans for a premium store concept, Best-one +, for what the group calls “a top tier of progressive retailers”.
James Hall, group director of symbol at Bestway, said: “Training is a business imperative. Not only does it motivate staff, it gives them the knowledge and skills to deliver the upmost customer service – which is one of the top three reasons why shoppers choose their convenience store. Retailers also have a responsibility to ensure they are meeting the required legal and regulatory standards.”
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