InPost study finds consumers prefer parcel lockers to home delivery
CONVENIENCE retailers could boost footfall and spend through parcel lockers, research from InPost suggests.
A study of more than 2,000 Brits commissioned by the e-commerce logistics expert found 58% of consumers think parcel lockers are a better option than home or workplace delivery.
And nearly 60% say they struggle with delivery-related stress, according to the survey, which found consumers spend an average of 3.2 hours a month waiting at home for deliveries and a further 2.3 hours rescheduling or collecting missed parcels.
The average Brit receives six parcels a month, making “parcel anxiety” a daily reality for millions of people across the UK, as unpredictable home deliveries “force consumers to put their lives on hold”, claimed InPost.
The research found that 10% have missed major life moments because of delivery issues, including weddings, job interviews and milestone family occasions.
Furthermore, 66% say missed parcels have disrupted important parts of daily life, such as work meetings, childcare arrangements and social plans.
The study also revealed that 33% of parcels fail on the first delivery attempt and that 40% of consumers miss at least one delivery every month.
A whopping 83% of Brits had experienced at least one issue during home delivery, with the most common problem being insecure “safe place” drops (40%).
While 58% say delivery delays cause them stress, the concern intensifies when important items are involved, with 92% saying they would feel stressed if a crucial parcel did not arrive on time.
The most worrying items include important documents (82%), gifts for special occasions (76%) and technology (72%).
Michael Rouse, international chief exec at InPost UK, said: “Britain is losing precious time every week to a delivery system that no longer reflects how people actually live any more.
“Our research shows just how much time, energy and emotion is being drained from households because deliveries still rely on someone being home at the right moment.
“At InPost, we believe true convenience should give people time back, not take it away. That starts with giving consumers real choice over how their parcels are delivered, rather than forcing them into a one-size-fits-all option.
“Our locker network fits naturally into everyday life, removing the stress and putting control back in the hands of consumers.”
