Facing big challenges

Symbol group adapts to coronavirus conditions

Nisa hand sanitiser station

NISA has been adapting to the challenges of the coronavirus outbreak by finding new ways to support its retailers.

The symbol has successfully installed a self check-out till system in Cornwall, with all equipment ordered, delivered and installed without any face-to-face contact.

Nisa engineers have been unable to perform their usual store visits due to lockdown restrictions, but the symbol has been engaged in remote installations.

Chris Vose, senior engineer at Nisa, said: “A contactless environment is now perceived as the new normal and our self-service checkouts aid in keeping both staff and customers safe.

“Not giving a visual overview and the ability to physically see the kit can be difficult during an install, but, challenge accepted.

“This being our first remote install it was not without its difficulties, but I was able to guide [Nisa retailer] Gary through the process remotely and overcame any issues that came up.”

Remote EPOS installations aren’t the only area where Nisa has adapted its offer for the coronavirus.

The symbol’s store development team has also been distributing equipment to retailers to help them create a safe environment for customers and staff.

Nisa has made protective sneeze guard screens available to retailers, and said it has received more than 1,350 orders for these so far.

The store development team has distributed more than 600 sticker packs to help retailers outline social distancing requirements in their store.

Retailers can also request a Nisa branded sanitiser station. The new stations are available as wall-mounted or free-standing units.

Darren May, head of format and development at Nisa said: “Whilst we’d rather be out supporting partners in their stores in person, that’s not an option right now so we’re continuing to work in ways which ensure partners still get our support, but in a slightly different way.

“We’ve seen some great examples of retailers taking their own steps to protect their staff and shoppers in stores and we know the sneeze guards we’ve been sending out are working well for our partners and the latest sanitiser stations have also been welcomed.”