Celebrating the women that make a change in retail
This article contains paid-for content from Forecourt Eye
Interview with Michelle Henchoz, managing director at Forecourt Eye
- How long have you worked in Scotland’s retail sector, and what led you to your current role?
I’ve worked closely with Scotland’s retail and forecourt sector for over a decade, partnering with operators across fuel, convenience and grocery.
What drew me to my current role was the opportunity to lead a business solving a very real, front-line problem: keeping people safe while protecting margins in an increasingly challenging operating environment.
- Tell us about your own success story and leadership experiences.
I’m proud to have helped scale Forecourt Eye at a time when crime and staff safety have moved up the agenda. Leading a growing tech firm is a balancing act – and that includes my own work-life balance as a single mum.
From a business perspective, balancing pace of growth with responsibility is vital, while also listening to customers, building trust and delivering solutions that work in live retail environments.
- What is the best thing about working in your industry?
We’re helping staff feel safer at work, supporting retailers under pressure, and enabling better collaboration with police and communities. That sense of purpose keeps the work meaningful and that gives a sense of fulfilment.
- What challenges have you faced as a woman working in the industry?
Like many women in traditionally male-dominated sectors, I’ve had to work harder to be heard, but I’ve been made welcome and respected. I believe credibility comes from knowledge, consistency and delivery.
- Who have been the most influential people in your career so far?
I have worked with brilliant people and learned most from leaders who combine commercial sharpness with empathy. They’ve taught me that sustainable growth only happens when you understand the realities facing customers and teams.
- What advice would you give a young woman starting out in Scotland’s retail sector in 2026?
Be curious, ask questions and don’t underestimate how valuable front-line experience is. Retail is evolving fast and that creates real opportunity for those willing to lean in, grasp it and make their mark.
- Do you feel a positive culture helps cement business relationships?
Trust and culture are fundamental, especially when you’re working on sensitive issues like crime and data. Strong relationships are built on transparency, professionalism and shared values.
- Any career insights to share?
Don’t wait to feel “ready” before stepping up. Growth often happens just outside your comfort zone.
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