Building customer service for MHouse tech
RETAIL technology group MHouse has expanded on its customer success division with a new appointment to its team.
As the business continues to expand rapidly, Padma Sivakumar (pictured) has joined MHouse as its new customer success executive to help support the more than 1,500 retailers nationwide under the firm’s service.
Speaking about joining the business, Padma said: “I’m excited to be joining MHouse at such an important stage in its journey. The group has built a strong reputation for supporting retailers, and it’s clear that customer success is genuinely valued across the business.
“I’m looking forward to working with retailers across the UK, helping them adopt new technologies and ensuring they continue to grow with the MHouse ecosystem.”
Padma joins the business with a customer-focused background and will work extensively with retailers across the whole of the UK to ensure a strong customer service as new stores adopt MHouse products into their workings.
The move forms part of a broader strategy to strengthen MHouse’s customer experience offering as the group continues to scale nationally and develop new tech solutions to support retailers across the UK.
Padma will report to Priyansha Agarwal, head of customer success at MHouse, who has overseen the expansion of customer engagement across the retail field to deliver a premium customer support service to the business’ retail network.
Agarwal said: “Our retailers are adopting more products than ever before, from EPOS and payments to cloud management and operational tools, so customer success has become even more important.
“We want every retailer to feel supported throughout their journey with MHouse, and that means proactive communication, training and helping them discover new ways to improve their business. Padma is a fantastic addition to the team and will help us continue delivering that level of service as we grow.”
Faisal Sattar, chief executive at MHouse, said: “MHouse has evolved into a group of businesses dedicated to solving different challenges for independent retailers, and customer success sits at the centre of everything we do.
“As we continue expanding our product portfolio and supporting more retailers across the UK, it’s essential that we invest in the people who help our customers grow with us.
“Padma’s appointment reflects our belief that customer success is one of the strongest competitive advantages we have as a business.”
