Offer feedback to PayPoint on overall satisfaction
PAYMENT services firm PayPoint has launched its annual survey offering retailers the chance to provide feedback to the firm and its operations.
Independently conducted by Savanta, the survey will run from 13 April to 22 May and will invite PayPoint retailers to provide direct feedback to the company and discuss their overall customer experience and satisfaction with the services.
PayPoint said the survey will take approximately 15 minutes to complete and, for those retailers that take part, there is also the chance to win one of 30 £100 Love2Shop vouchers for taking part.
The aim of the survey is to allow PayPoint to better understand the needs of its retail partners and how it can improve on its offer to support store owners with their day-to-day operations.
Following the 2025 survey, PayPoint said it has launched several initiatives to improve operations for retailers such as its new Store Growth Specialists – a field-facing role on helping retailer partners to grow their revenue and profitability by making full use of PayPoint’s services.
In addition to this, the firm has introduced a range of new payment service for customers to make use of including its recent expansion of its digital gaming voucher portfolio to include online gaming phenomenon Fortnite as well as its new partnership with social media TikTok.
Retailers that are interested in taking part in this survey can click the link here.
Ben Ford, PayPoint’s customer experience director, said: “The launch of our 2026 retailer survey is another opportunity for us to listen to and act on feedback from our retailer partners across the UK.
“We understand that the retail landscape continues to navigate new challenges each year – particularly with advancing technologies and changing consumer habits and behaviours – where our annual survey provides valuable, direct insight into everyday operations.
“While we gather insights throughout the year through our relationship managers, the survey gives retailers an opportunity to share what’s working well for them, what they’d like to see more of, and to help shape the future of our business.”
