Allwyn rekindles the magic for National Lottery retailers

Allwyn answers retailers’ pressing questions

This article contains paid for content from Allwyn

Following the inaugural Scottish Grocer Forum in January, Allwyn, the operator of The National Lottery, has answered some of your most asked questions. 

About Allwyn 

Allwyn’s goal is to rekindle the magic of The National Lottery: the excitement of playing, the joy of winning and the positive role it plays in bringing people together. 

Their vision is for The National Lottery to ‘change lives every day’ – not only for the players who win life-changing prizes, but also the millions who benefit from over £30m raised for Good Causes every week^† by National Lottery retailers and players. 

How do I earn rewards through the Retailer Hub and how can I redeem them? 

The Retailer Hub is the home to the retailer incentive programme ‘Site, Stock, Sell Online’. Retailers can enter monthly bursts^, earning up to £50 a quarter. 

Step 1: Upload 4 photos of how TNL is promoted in store, such as the Scratchcard Dispenser 

Step 2: Earn £10 each month when scoring 8+ 

Step 3: Enter all 3 bursts (months) to earn a £20 bonus! 

Step 4: Every 8+ submission includes an entry to the quarterly £20k prize draw with a grand prize of £10k for one lucky retailer!** 

Step 5: Cash rewards earned on the Retailer Hub can then be redeemed to a bank account* of the retailer’s choice by clicking ‘Redeem Now’ to start the process** 

A full guide to the reward programme and its redemption process can be found in the news section of the Retailer Hub. Retailers can email support@TNLPartners.co.uk if they have any questions. 

^†Over £30 million raised weekly for Good Causes is an average based on figures from 1st January – 31st December 2023.
^Eligible retailers only. Ts&Cs apply. *Bank account holder must be the same as the user registered to the Retailer Hub. 
**Payments may be generated sooner, but typically they are made within 2-3 business days subject to standard banking checks. 

Who should I contact if I’m having any issues with my existing National Lottery equipment? 

If a retailer experiences any issues with their terminal or in-store Permanent Point of Sale (PPOS), it is important that they log this with Allwyn as soon as they can – so any issues can be resolved. Retailers can contact Allwyn via our FREE Retailer Hotline on 0800 8 40 50 60*. 

When am I expected to get my new PPOS and terminal? 

The total overhaul of the entire 43,500-strong National Lottery retail estate is currently underway. This large-scale transformation will equip National Lottery retailers with the latest innovative kit – which includes a modern, sustainable new suite of PPOS; new terminals; a new network provided by Vodafone; and enhanced terminal software.

We are working at pace to complete this transformation as soon as possible and will deliver these essential upgrades over the coming year. 

Stores will receive a printed Quick Guide ahead of Technical Switchover to assist in operating the new terminal systems. The full suite of training materials will be available on the Retail Training Centre.** 

Here you will find: 

• Quick Guides which include key terminal operations 

• Terminal hardware e-learning including 10 second ‘how to’ clips about the physical terminal 

• A terminal software e-learning including processes for conducting sales and admin tasks 

• Full terminal manuals 

*Calls to 0800 are FREE when calling from a UK landline or mobile. Charges may apply when calling from a business line or from abroad.
**Not available to all stores. Refer to your in-store training procedures in the first instance.