UWG offers a personal service

United Wholesale Grocers sets out its benefits

United Wholesale Grocers prides itself on looking after its retail customers.
United Wholesale Grocers prides itself on looking after its retail customers.

STILL very much a family business, United Wholesale Grocers (UWG) endeavours to continue to provide that personal touch for its customers.

Tom Slaven, retail director with UWG, which has three core symbol fascias – Lifestyle, Shopsmart and Shop Local, said: “This has been a core value from the very beginning.

“We also like to ensure that all our customers have an enjoyable experience while shopping with United Wholesale Grocers, whether in any of our cash & carries or online.”

All the depots have under-cover parking, so retailers don’t have to worry about the weather when shopping with UWG and Slaven said assistance was always available to get customers’ trollies safely to their vehicles and help with loading.

In broader terms, UWG also has a team of dedicated business development managers who will be happy to guide retailers through all things from category, services and planograms to utility provider.

Retailers can benefit from UWG’s membership of Unitas.
Retailers can benefit from UWG’s membership of Unitas.

And the wholesaler has embarked on accelerating its tech offering to its customers and has recently increased the size of its digital team as it moves forward with some exciting projects.

Slaven explained: “To make our customer experience even more enjoyable and easy to navigate around, we have updated our online ordering platform.

“We have been working on this project for some time now to build on the look and feel of it and I am pleased with the outcome. The analytics have been impressive and the feedback from our retailers has been great.”

Retailers can also benefit from UWG’s membership of Unitas, the UK`s largest independent wholesale buying group, as they can access a new own-label brand.

The “Local Living” range has launched in a number of categories, including condiments, carbonates, juice, coffee and paper.

The retail director said the own-label offering would meet the needs of retailers and consumers during the current economic crisis.

Slaven concluded: “The range looks great in all aspects, from product quality, design and affordability, and we are really excited about how this will impact on the retail landscape at such a vital time not only for our retailers but the communities that they serve.”