DELIVERED wholesaler and symbol group Nisa has announced a 20% reduction in distribution-related calls to its helpdesk, following the launch of its new app.
Designed to give members real time-progress updates on all of their deliveries, the new app was launched in March and is now regularly achieving almost 5,000 hits a week, Nisa said.
Lee Vickers, head of logistics, said: “There are a lot of staffing costs associated with receiving deliveries into store and we wanted to give our members the best opportunity to manage those costs, while also increasing the efficiency and effectiveness of our helpdesk service.
‘It has proved very successful on both counts with more retailers using the app week on week and the number of delivery-related calls dropping significantly as a result.”
