Best New Store of the Year

  • How did you work effectively with others over the planning, project management and design of the new store?
  • What were your original goals and targets in terms of providing an enhanced shopping experience and ensuring an efficient, effective store set-up?
  • What fresh ideas have you introduced that makes your new store stand out from its more established competitors?

Best Soft Drinks Retailer of the Year

Supported by Coca-Cola Europacific Partners
coca cola logo
  • How does your range cater for current trends, like the growth of zero sugar options, and provide shoppers with a wide choice of soft drinks?
  • What do you do in store to alert shoppers to the presence of soft drinks, latest innovations and promotions, including cross-category deals?
  • How do your displays make an impact and make it easy for customers to find what they want?

Community Retailer of the Year

  • How have you supported or participated in local activities, projects and groups, particularly in areas such as wellbeing, social cohesion, culture and the environment?
  • How have you introduced your local community to wider industry programmes from which they can benefit (such as the Healthy Living Programme)?
  • Can you provide examples of how you have given time, expertise and advice to community projects and activities?

Entrepreneur Award

  • Explain why you think you have outstanding market knowledge and consumer insight.
  • Demonstrate how you have a forward-looking attitude to commercial risk and have been willing to invest in your ideas.
  • Tell us what makes you a great leader, motivator and decision-maker with the flexibility to re-evaluate situations when necessary.

Forecourt Retailer of the Year

  • What new ideas, products and services have you introduced and invested in to ensure customers do more than just fill up with fuel at your forecourt(s)?
  • How have you enhanced the convenience offering in the store to meet the demands of busy consumers on the go – for example with ‘foodvenience’ or self-service tills?
  • Can you provide evidence of how you engage with your local community through social media, charitable activities or involvement with projects in your area?

Independent Retailer of the Year

Supported by Bestway Retail
Bestway Retail logo
  • How have you developed your store and service in recent years to compete with your rivals?
  • What do you do to develop and train your staff to ensure employee loyalty?
  • What community activities are you involved in and how do you get your message across to the local community?

Industry Achievement Award

Supported by Republic Technologies UK
Republic Technologies UK logo
  • Explain how you have achieved substantial commercial success in the wider business world through exceptional vision and business understanding.
  • Give us evidence of how you have provided valuable insight and growth throughout the industry, and have demonstrated outstanding commitment to relationships with others in the convenience sector and the community around you.
  • What innovative approach have you taken that has either radically changed an established practice, or introduced a new practice, for the benefit of the industry as a whole?

Licensed Retailer of the Year

  • What makes your range and display of alcohol stand out and meet customer needs?
  • How do you make use of promotional activity throughout the year?
  • How do you keep on top of market developments, staff training and compliance?

Smokeless Alternatives Retailer of the Year

  • How does your range reflect customer demands, the latest category trends and full compliance with new legislation?
  • What have you done to create an eye-catching, easily navigable display of smokeless alternative products?
  • How do you engage with customers and demonstrate your product knowledge with consumers?

Sustainability Champion

Supported by Carlsberg Britvic
Carlsberg Britvic logo
  • What action have you taken to become a more eco-friendly business?
  • What have you done to educate yourselves, staff and customers about the latest sustainability practices?
  • What evidence can you provide to show that your sustainability efforts are bringing benefits to both your business and/or the environment?

Symbol Store of the Year

Supported by AG Barr
AG Barr logo
  • What have you done to ensure you consistently meet the standards expected by the symbol group, including staff training?
  • How do you use new technology and promotions to target convenience/top-up shopper missions?
  • What marketing and communication activity do you carry out to make sure your offering is tailored to suit local needs?

Tobacco Retailer of the Year

Supported by Imperial Brands
Imperial Brands logo
  • What steps have you taken to ensure your range always meets the latest trends and needs of your local adult smokers?
  • What have you done to ensure availability of tobacco products is maintained at all times and properly merchandised in store?
  • How have you used your category knowledge to grow your tobacco sales?
  • What actions have you taken to ensure you and your staff understand the legislation and compliance aspects around selling tobacco?