Scottish Grocer Awards

Winners Announced

Discover all the winners from the 2023 Scottish Grocer Awards.

Best New Store of the Year

Supported by Scottish Grocer & Convenience Retailer

This award recognises the best new-build c-stores (including transformations of buildings previously used for other purposes) and the best major refurbishments that have changed all or most of an existing store and have introduced new fixtures and equipment.

The 2023 Results:

Winner: Spar Scourie
Lairg

Despite only opening in May this year, Spar Scourie has managed to establish itself as a strong new addition to the convenience channel. Found in a caravan park site in the small coastal town, the retailers at this store have helped to bring a new life into the area with locals noting that they have decided against moving away from Scourie thanks, in part, to the store and the fully licensed bar which makes up part of the shop.

Winner:

Spar Scourie, Lairg

Highly commended:

Premier Whitehills, Banff

Nisa Local, Hope Street, Glasgow

Best Soft Drinks Retailer of the Year

Supported by Coca-Cola Europacific Partners

Soft drinks are integral to modern convenience retailing operations due to the diverse range of shoppers they appeal to and relevance to different consumptions occasions. Judges looked for stores that score highly on getting the range right, running impactful promotions and merchandising their soft drinks effectively.

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The 2023 Results:

Winner: Premier @ DUSA
Dundee

Serving a young population including many overseas students, this store has a particular remit and that extends to its soft drinks range. The main display is easy to navigate with clear distinction between full-sugar and sugar-free variants. As well as stocking all the big name brands, the store operator uses various wholesalers to source more specialist drinks. Point of sale materials and promotions are used to boost soft drinks sales.

Winner:

Premier @ DUSA, Dundee

Highly commended:

Clydebank Co-op KeyStore More Faifley, Clydebank

Clydebank Co-op KeyStore More Kilbowie, Clydebank

Bread and Bakery Retailer of the Year

Supported by Hovis

Bread and bakery is a category that has been rising in popularity and diversity in recent years – with the need to cater to a variety of consumer demands, such as a desire for healthy options as well as indulgent treats. This award goes to a retailer who has created an outstanding bread and bakery section to tempt shoppers.

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The 2023 Results:

Winner: Spar Market Crosshouse
Kilmarnock

A strong store positioned centrally in the local town, Spar Market Crosshouse is extremely well stocked with an outstanding bread & bakery offering both in terms of choice and visually as well. The store has embraced local brands as well as ones from further afield to help cater for all customer needs, whether this be from the Scottish standard of morning rolls all the way through to gluten-free and long life options.

Winner:

Spar Market Crosshouse, Kilmarnock

Highly commended:

Greens of Kirkcaldy (Nisa), Fife

Spar Market Dalbeattie, Kirkcudbrightshire

Community Retailer of the Year

Supported by Scottish Grocer

Scottish Grocer was looking for a retail business that clearly demonstrated how it engages with, empowers and supports its community, making an especially strong and effective contribution to its local area.

The 2023 Results:

Winner: Whytes of New Pitsligo (Nisa)
Aberdeenshire

This new store was opened by an enthusiastic local in response to a need in the community in the premises of a store that had been closed for 20 years. Posters and signs in the widows let the shopper know they are entering a community minded store before they are inside. Once inside they can choose from many products made within the community as well as an extensive convenience range.

Winner:

Whytes of New Pitsligo (Nisa), Aberdeenshire

Highly commended:

Spar Portland Street, Troon, Ayrshire

Premier@DUSA, Dundee

Employee of the Year

Supported by Scottish Grocer

Staff are the lifeblood of any business. Without their skills, determination and quality, achieving business targets would be almost impossible. This award goes to an employee who brings dedication, ideas and hard work to their role and has becoming an integral part in every aspect of store life.

The 2023 Results:

Winner: Kerri Usher
Londis Solo Convenience, Baillieston

Owner Natalie Lightfoot says she has total faith in Kerri and that is evident from the fact that the supervisor is involved in every aspect of store life. She has interviewed, recruited and trained other staff and, leading by example, has built a good bond with her co-workers. Kerri also has good relationships with suppliers but especially with customers of all ages. Her genuine interest in their lives and needs means she regularly gets ‘thank you’ gifts from customers.

Winner:

Kerri Usher

Londis Solo Convenience, Baillieston

Highly commended:

Joanna MacLeod, MacLennans Supermarket

Joanne Laird, Spar Deveron Road, Troon

Home Delivery Store of the Year

Supported by Snappy Shopper

Home delivery has emerged as a key driver of sales and margin growth for many convenience retailers across Scotland. And as competition heats up in the delivery sphere, this award recognises the retailers who go the extra mile without sacrificing on standards.

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The 2023 Results:

Winner: Scotmid Co-op Uddingston
Lanarkshire

A fantastic local store which has adapted its physical store to a virtual platform for the benefit of home delivery. Scotmid Co-op Uddingston boasts an incredible 3500 products available on the Snappy Shopper app and, much like its standard store practices, sustainability is at the heart of everything. They have invested in electric vehicles and Lightfoot technology – which not only helps with fuel savings and to lower emissions – but also delivery times and safety of their loyal bank of drivers.

Winner:

Scotmid Co-op Uddingston, Lanarkshire

Highly commended:

Avi’s Nisa Nitshill, Glasgow

Girish’s Premier, Barmulloch, Glasgow

Independent Retailer of the Year

Supported by Booker Group

Many independent retailers now work in conjunction with symbol groups, food-to-go brands, fuel companies and more. This award recognises an independent retailer who has used their unique vision to create a store which truly caters to all needs in the community.

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The 2023 Results:

Winner: Jaz’s Premier, Grangemouth
Stirlingshire

Raised in the community and responding to its needs, this retailer has transformed a former pub into a go-to store for everyone in the area – even creating a car park for customers. His vision and plans have paid off more quickly than expected and that’s because this shop caters for every need and has some outstanding offerings. Comprehensively trained staff are given their own responsibilities and treated like family and an in-store radio ensures consumers know what the latest offers are.

Winner:

Jaz’s Premier, Grangemouth, Stirlingshire

Highly commended:

Premier RaceTrack Pitstop Crowwood, Chryston, Glasgow

Whytes of New Pitsligo (Nisa), Aberdeenshire

The Innovation Award

Supported by IQOS by Philip Morris

This award recognises that innovation is crucial to community retailing and that Scotland has some remarkably innovative convenience retailers. This award goes to a store that has shown new thinking and an imaginative application of technology, improving the service offered to it's customers and boosting commercial results.

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The 2023 Results:

Winner: Premier RaceTrack Pitstop Bearsden
Glasgow

Stepping into this store feels like stepping into the future as Premier Racetrack Pitstop Bearsden offers the cutting edge in technology. Over 50 TV screens can be found in this store advertising promos with designs from the group’s in-house graphic designers. Security has also been tightened here, with facial recognition tech to alert staff to any known shoplifters in the system’s database as well as cameras that scan licence plates to recognise anyone that has driven away without paying.

Winner:

Premier RaceTrack Pitstop Bearsden, Glasgow

Highly commended:

Pinkie Farm Convenience Store, Musselburgh

Sunny’s Premier, Stirling

Licensed Retailer of the Year

Supported by CVH Spirits

Beer, wines, spirits and other drinks play a major role in many Scottish local stores. However, drinks is a category that needs careful attention. This award goes to a retailer who provides a great drinks service and who markets this creatively and responsibly.

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The 2023 Results:

Winner: Spar Renfrew

Saleem and his team have a great knowledge about brands and new products that help build up the store’s range and listens to insight and data from CJ Lang to help guide in their decision making for the Renfrew store. Seasonal marketing is important to this store and clearly shows all promotions on posters, media screens and electronic shelf edges which are exemplary in forward thinking and bringing convenience retail into the modern age.

Winner:

Spar Renfrew

Highly commended:

Clydebank Co-op KeyStore More Hardgate, Clydebank

Costcutter – Fresh in Falkirk

Sustainability Champion

Supported by Britvic

Sustainability is now a key consideration for shoppers. It’s also high on the agenda for all forward-thinking retailers, as sustainable practices help to safeguard our future both ecologically and economically. This award goes to a store who has taken steps to reduce their carbon footprint, cut back on waste, inform shoppers on sustainability and encourage recycling in their community.

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The 2023 Results:

Winner: Premier @ DUSA
Dundee

Premier @ DUSA has sustainability deep rooted into the store and its clear to see this across every aspect. From signage that informs shoppers about the sustainable nature of products, to the reverse vending machine found in the store, the team at DUSA show that sustainability is just as much about the small changes to everyday life as it is the big gestures. The team also make it their goal to help educate students on sustainability during their degrees.

Winner:

Premier @ DUSA, Dundee

Highly commended:

Spar Market Dalbeattie, Kirkcudbrightshire

Premier Watsons Grocers, Moniaive

Symbol Store of the Year

Supported by Barr Soft Drinks

Running a symbol store is an exciting and rewarding opportunity, with agreed standards to implement as a manager while retaining individual ownership or accountability for the store. This award is split into two categories: Single Store Operator and Multiple Stores Operator and is awarded to retailers who encompass the strengths of their symbol while creating unique selling points for their customers.

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The 2023 Results:

Single Store Operator

Winner: Day-Today Bankton
Livingston

Fitting the symbol to the c-store shows true knowledge of the sector and Day-Today Bankton clearly has this in spades. Playing to all the strengths that the United Wholesale Scotland symbol has to offer, this store boasts a wide and varied range serving its local community as well as passing trade from Livingston South railway station found next to the store. The store owner also goes the extra mile in providing some home-cooked meals in store as well for locals.

Winner:

Day-Today Bankton, Livingston

Highly commended:

Premier Shak & Jen’s @ Sauchie, Alloa

Nisa Local Mossvale, Paisley

Multiple Store Operator

Winner: PGNJ Ltd (Nisa)
Greater Glasgow

This growing retail brand in the Greater Glasgow area makes the most of Nisa’s proposition – using the depth, breadth and quality of the range to customise each store to suit the needs of the local community. The format flexibility creates store layouts that flow, with the right space for each category, and allows for innovation. PGNJ makes the most of insights from other Nisa stores and concepts shown at the symbol’s Expo show.

Winner:

PGNJ Ltd (Nisa), Greater Glasgow

Highly commended:

KeyStore More, Alloa, Kinross & Plean

Spar Drymen, Stirlingshire

Tobacco Retailer of the Year

Supported by Imperial Tobacco Ltd

The UK tobacco category continues to be a significant element of the Scottish retail mix. Tobacco shoppers visit more frequently, therefore, tobacco remains a catalyst for impulse purchases from other categories, such as snacks and drinks. This award goes to a retailer who demonstrates outstanding product knowledge and responsible marketing.

Imperial-Tobacco-logo

The 2023 Results:

Winner: KeyStore Express Cults
Aberdeen

KeyStore Express – Cults has an excellent range that shows sound market knowledge with a strong performance in tobacco that demonstrates they know what the customer wants. The store can easily source any item on request due to good relations with suppliers. The retailer also sticks to RRP which gives them a key advantage over the local competition. This candidate also runs a refusals book which keeps them onside with legislation and the EPOS system flags underage customers.

Winner:

KeyStore Express Cults, Aberdeen

Highly commended:

Best One Mace, South Bridge, Edinburgh

Plaza News & Homestore (KeyStore), Wester Hailes, Edinburgh

Vaping Retailer of the Year

Supported by BAT UK

Vaping has been a runaway success for many Scottish convenience stores, as retailers tap into the high margin opportunity that this category provides. As more and more adult smokers make the switch to vaping, the category is set to grow in importance for Scotland’s retailers. This award goes to a retailer with a comprehensive product range and in depth market knowledge.

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The 2023 Results:

Winner: Day-Today Drylaw
Edinburgh

The enthusiastic staff and comprehensive range in this store make it a very welcoming place for a vaping shopper. The well-stocked display offers the full range of vaping products and accessories from refill bottles to the latest single use vapes. The owner has taken a course to ensure he can advise customers on the use of all styles of vaping products and has passed on that learning to his staff.

Winner:

Day-Today Drylaw, Edinburgh

Highly commended:

Day-Today Glassford Street, Glasgow

Premier RaceTrack Pitstop Autoport, Paisley Rd West, Glasgow

The Entrepreneur Award

Supported by JTI

Entrepreneurs see opportunities and follow them through. They have vision, show initiative, work with confidence and they are the driving forces of their industry. Scottish Grocer and JTI have awarded this to an individual in Scottish independent retailing who shows those entrepreneurial qualities, seeks new opportunities, works to achieve bold goals and delivers success.

JTI logo

The 2023 Results:

Winner: Jay Javed
PGNJ Ltd, Glasgow

Winner:

Jay Javed

PGNJ Ltd, Glasgow

Industry Achievement Award

Supported by OCB by Republic Technologies UK

With Scotland’s convenience retailing trade constantly evolving to rise to new challenges, the most important influences on the sector are the people who play their part in it – as owners and entrepreneurs, managers and educators, activists and innovators. This award goes to an individual who has made their mark on Scotland’s independent trade, for the benefit of all.

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The 2023 Results:

Winner: Graham Watson
Premier Watsons Grocers, Moniaive

Winner:

Graham Watson

Premier Watsons Grocers, Moniaive