The Convenience Guide Scotland 2017/18

The Convenience Guide Scotland 2017/18


Guidance through a changing world

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Scottish Grocer editor John McNee says welcome to the latest edition of the Convenience Guide – expert insight for Scotland’s convenience retailers.

SCOTLAND’S convenience industry has been going through a remarkable evolution in recent years – and so has Scottish Grocer’s summer supplement.

This third edition of the Convenience Guide has broadened to cover all aspects of the convenience retailing sector in Scotland.

Designed to be a useful tool that retailers can refer back to over the coming year, it provides key information for food and drink retailers on law as it affects stores, marketing opportunities, technical advice on equipment and services and more.

It’s produced with the help of some of the best in the business in the fields of law, technology and equipment manufacture and installation, and in fuel and forecourt supply. And it brings together some of the foremost companies and brands in food and drinks marketing, in merchandising and in fascia and franchise groups.

The guide breaks down into three sections. In our opening features, we consider a series of legal and other issues and look at a range of opportunities available to retailers in 2017.

We start with an update on the SGF Healthy Living Programme, explaining the latest developments in the field and laying out why it would benefit retailers to get involved, including some basic advice about improving sales of healthier food and drink.

Next, as bank branches continue to close across the country, consumers are coming to rely more on convenience store cash machines to take out money. In fact, many now expect it of their local stores. Independent ATM provider YourCash offers insight into how businesses can benefit from offering the service.

Convenience and newsagent specialising EPOS supplier Reposs gives its thoughts on how retailers can ensure they get the EPOS system that suits them best, including suggestions on identifying your own business’s requirements and understanding the costs.

Thinking about selling your store? It can be all too easy to neglect some vital components which are sure to make it more attractive to potential buyers. Dan Arrandale, director at property specialist Christie & Co, offers a few tips on how to prepare a shop for a sale.

Leading licensing lawyer Audrey Junner of Miller Samuel Hill Brown cuts through the jungle of licensing laws to advise what c-store retailers are allowed to do in their alcohol areas, highlighting a few aspects of the regulations to be especially aware of.

The significance of forecourts in the convenience channel has grown considerably in recent years, but it is a market that comes with a fair amount of risk – not least from an insurance perspective. With 25 years experience in the sector, leading provider Forum Insurance offers retailers advice on what to look for from a policy.

With digital communication, mobile payments and interactive marketing increasingly looking like the future of retailing we hear from Zapper, the company offering one of the widest-ranging mobile payment services.

And we find out how technology is changing the way brands are reaching convenience customers with Hi Street Digital.

Many Scottish convenience retailers have been looking to modernise their stores, with refrigeration at the heart of many of their changes. On page 24 Hubbard Products provides an insight into what kind of technology is now available on the market and the impressive difference it can make to a store’s energy costs.

From Maclay Murray & Spens we have two articles focussing on regulations which are especially important to companies and subjects of serious political debate.

Katie Lamb details the pitfalls around dress codes, where employers can easily find themselves facing claims of discrimination.

And with immigration one of the hottest political issues of many decades and migrant workers providing a valuable source of labour for many businesses, Elise Turner gives timely advice on checking and complying with Britain’s frequently changing right to work in the UK rules and documentation.

Section two of The Convenience Guide covers category management and here we provide leading companies and brands in their fields with a platform to explain their latest thinking and strategies.

Among the companies taking part this year are Pladis with advice on biscuits, Warburtons on bread and bakery, Imperial Tobacco, Coppenrath and Wiese with frozen desserts, Arla on dairy drinks, Addo on chilled foods, Tetley with insight into the tea category and chilled meats with  Moy Park.

And in section three the 2017 Convenience Guide sees some of the market’s most important fascia and symbol operations give their outlook and advice on branding and collaboration in their widely adopted systems of convenience retailing.

The Fascia and Franchise section of the guide this year includes the thoughts of Costcutter, Nisa, Londis, Spar, Premier, Family Shopper and Bestway.